If images from Symphony are arriving in the Docu Center but are not being linked to a consultation, follow the steps below.
Step 1 — Check 'Received files (no destination)'
Open the Docu Center in Fuga and check whether there are any entries in the table Received files (no destination).
Expand the list fully to see all entries. If you see files with source Symphony, the link to the consultation was lost — most likely because the consultation number was not filled in at the time of the scan.
Step 2 — Link the file manually
You can manually place the file in the correct consultation using the Save icon (
). This allows you to link the file to the correct consultation record.
Images not arriving in the Docu Center at all? This indicates a connectivity issue with Symphony itself. See our article My Symphony is not working — What to check before contacting support.