If images from your imaging device are no longer arriving in Fuga, or if Symphony seems to have stopped working, work through the steps below before contacting Sonetas support. Most issues can be resolved in a few minutes.

Step 1 — Is the Symphony device powered on?

Look at the small Symphony box connected to your network. Check whether any lights (LEDs) are on.

  • Lights are on → continue to Step 2.
  • No lights at all → check the power cable. Make sure it is firmly plugged into the Symphony box and into the power outlet. Try a different outlet if possible.

To restart Symphony:

  1. Unplug the power cable from the Symphony box.
  2. Wait 10 seconds.
  3. Plug the cable back in.
  4. Wait 2 minutes — Symphony needs time to start up and connect to the internet.

After 2 minutes, check whether images are arriving again. If not, continue to Step 2.

Step 2 — Is the network cable connected?

Follow the ethernet cable from the Symphony box to your router or network switch. Check both ends of the cable.

  • Make sure both connectors click firmly into place.
  • If the cable looks damaged or bent, try replacing it with a different cable.
  • Check that the port on the router or switch has a light on — this usually means the connection is active.

If the cable is fine, continue to Step 3.

Step 3 — Restart Symphony

Even if Symphony appears to be on, a restart often resolves the issue.

  1. Unplug the power cable from the Symphony box.
  2. Wait 10 seconds.
  3. Plug the cable back in.
  4. Wait 2 minutes before testing again.

Symphony needs time to start up and reconnect. Do not unplug it again during this time.

Step 4 — Check whether images are arriving

After restarting, send a test image from your imaging device (ultrasound, X-ray, etc.).

  1. Open Fuga and go to the Docu Center.
  2. Check whether the image appears.
  3. If you do not see it immediately, wait up to 2 minutes — it can take a moment for the image to appear.
  • Image arrived → Symphony is working normally. No further action needed.
  • No image after 2 minutes → continue to Step 5.

Step 5 — Contact Sonetas support

If none of the above steps resolved the issue, please contact us at fuga@sonetas.eu with the following information:

  • Your practice name
  • What you already tried (power check, cable check, restart)
  • Since when the problem started
  • Whether anything changed recently (new router, power outage, visit from your internet provider)
  • A photo of any error messages, if visible

The more detail you can provide, the faster we can help.

Good to know

  • Symphony restarts automatically every night around 4:00 AM. This is completely normal and not a sign of a problem. You can check the Symphony dashboard — if it shows today's date, Symphony is working normally.
  • Sonetas can only fix Symphony remotely if your internet connection is working. If your practice has no internet access, Symphony cannot upload images regardless of its status — please contact your internet provider first.