First, check if your internet connection is working. If other websites load fine, please report the issue to the Fuga helpdesk: fuga@sonetas.eu or +32 15 799 000.
If Fuga remains unavailable, you can still log in to our test server (via this link) using your usual username and password. You can ignore the warning about the invalid certificate. You'll recognize this server because the word 'TEST' appears under the Fuga logo at the top left. This server contains all your practice's data except for entries from the current day. You can always look up information here, such as an animal’s medical history, a client’s phone number, a product's price, etc.
Important: Data entered on the test server will not be saved! You may consider entering the consultation on the test server to determine pricing or generate an invoice. However, be sure to print any necessary documents so you can re-enter this consultation later on the production server.
For prolonged issues (longer than 30 minutes), you can track the status of the problem via this link.